Privacy Policy

1. Information We Collect

At Citadel Locksmith & Car Keys Somerville ("we," "our," or "us"), operating at 55 Davis Square Rd Ste 320, Somerville, MA 02144, we respect the confidentiality of your personal details. When you visit citadellocksmithandcarkeyssomerville.com or request mobile dispatch service via telephone at (857) 639-8515 or online inquiry forms, we may collect:

• Contact Information: Name, physical dispatch address in Somerville or Middlesex County, telephone number, and email address.
• Service Details: Information regarding lock hardware, key types, door orientation, vehicle make/model/year, or requested locksmith service.
• Identity Verification: Visual confirmation of government photo ID and proof of tenancy or vehicle ownership required for authorized entry under Massachusetts security regulations.
• Technical Information: Standard server logs, browser type, IP address, and cookie identifiers used strictly for website optimization and security monitoring.

2. How We Use Your Information

We use collected data solely for legitimate operational and customer service purposes:

• Dispatching mobile locksmith units to your requested service address.
• Communicating technician arrival timelines and providing upfront price evaluations.
• Processing billing and issuing itemized digital receipts.
• Maintaining service logs required by insurance and Massachusetts local authorities.

We never sell, lease, rent, or trade your personal data to third-party telemarketers or advertisers.

3. Data Protection & Security Standards

We employ administrative, physical, and digital safeguards to protect your personal information against unauthorized access, alteration, or disclosure. Credit card payments handled on mobile terminals utilize PCI-DSS compliant point-of-sale encryption; credit card details are never stored locally on our website servers.

4. Cookies & Tracking Technologies

Our website may use basic operational cookies to enhance page navigation and understand aggregate site traffic. You may disable cookies in your web browser settings; however, certain interactive website functions may operate differently without cookies enabled.

5. Customer Rights & Contact Information

If you have questions regarding our privacy practices, wish to update your contact details, or request deletion of service records where permitted by law, please reach out to us:

Citadel Locksmith & Car Keys Somerville
55 Davis Square Rd Ste 320
Somerville, MA 02144
Phone: (857) 639-8515
Email: [email protected]